Frequently Asked Questions
Q: Ok so why does it cost a little more to have my dog groomed in a mobile unit vs. a shop?
A: We are providing a convenient, specialized service at your home or office. We bring all the benefits of a full service salon to you, saving you the time and expense of having to transport your dog back and forth. The benefits to your pet include: No carsickness, no exposure to multiple dogs, diseases, or parasites, no cage drying or crating, and no distractions....your dog will receive individual attention in a quiet, comfortable, climate controlled setting all of which result in less stress and anxiety for your dog.
While mobile grooming isn't for everyone, many people find that the convenience and personal attention they and their dog receive is well worth the added cost.
Q: Hey we all work for a living...Do I need to be present for you to groom my dog?
A: Only for the initial appointment so that we may introduce ourselves to you and your dog. At this time you are welcome to "tour" our state of the art grooming facility and provide us with any special care instructions for handling your dog. The safety and health of your dog is our primary concern. For subsequent appointments all we need is access to your dog. You can decide how we have access, whether that be through a relative or neighbor, garage door, or other means.
Q: Does my pet need vaccinations?
A: Yes. We ask that you provide current rabies shot record along with the name and phone number of your veterinarian. You are not required to have the bordetella vaccination as your dog is not being caged up for long periods of time with other dogs.
Q: What if my dog isn't a "perfect angel"?
A: Although most dogs are well behaved, we realize that some are not. We understand this, however, for the safety of all involved we require that you disclose to us whether your dog has bitten someone or has aggressive tendencies. Owners will be held liable for any damages or injuries caused by their pet. We will do our best to accommodate your grooming requests, but we reserve the right to refuse or halt service to a naughty dog. Often the time required on a naughty or stressed dog is greater than the grooming quoted, Charges will reflect accordingly to the actual amount of work performed regardless of what specific requests was completed or not completed.
Q: So I don't floss every day and I don't brush my dog as often as I should...Will there be additional charges if my doggie's do looks more like a rat's nest?
A: Unfortunately the answer is yes. Dematting is a painful, time consuming and costly procedure that causes great discomfort to the dog. In cases where the dog is extremely matted the only solution may be to completely remove the coat, allowing new, healthy hair to grow back. The groomer will perform a quick evaluation, discuss the options with you, and may discover additional work once we fully access the coat condition which may result in additional costs.
Q: How do I pay you?
A: Payment is due upon service. We will accept only cash or major credit cards or personal check. Returned checks will be subject to a $30.00 returned check fee. Payment will be charged to card on file if prior arrangements are not made. Fees assoiated with bank/credit cards are charged as a cash adjustment.
Q: What if "something suddenly comes up" and I need to reschedule my appointment?
A: We understand that situations can arise that would result in the need to reschedule. All we ask is that you contact us at least 24 hrs. in advance of your appointment. In the event that we arrive for a scheduled appointment and we are unable to get access to your dog, we will leave an invoice at your door for the "trip charge" which is one half of the total grooming charges that were scheduled..
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